Consumer Health Data Privacy Policy

Beta version 2026-11-04Last updated November 4, 2026

1. What this page covers

This page explains how TooAvid Technologies LLC ("we", "us"), which runs RelayReply, handles consumer health data: personal information that is linked or reasonably linkable to you and that identifies your past, present or future physical or mental health, as the Washington My Health My Data Act, Nevada's consumer health data law and similar laws define it. It applies to the RelayReply website and app (the "Service"). Our Privacy Policy covers everything else, and applies to this data too.

2. The consumer health data we may collect

We don't ask for your health information to use RelayReply. Some of what you choose to give us, or what is said on your calls, can be health data:

• What you need RelayReply for, if you pick kinds of calls at sign-up (for example "Prescriptions and the pharmacy" or "Doctor's appointments"). It is optional.
• Your announcement, if you choose a preset or your own words that name a condition (for example "someone who is Deaf"). The default names no condition.
• Your calls: missions, question cards and your answers, outcomes, transcripts (if you keep them) and your chats about calls, when a call is about your health, for example with a pharmacy, a doctor's office or an insurer.
• About me facts you save, such as your pharmacy, your doctor or an insurance member ID.
• Voicemails and texts to your RelayReply number, if a caller leaves health details.
• Notes you write when you rate a call, report a problem or post feedback, if you include health details.

We don't create voiceprints or identify anyone by their voice, we don't collect precise location, and we don't work out health conditions you didn't tell us about.

3. Where it comes from

From you (what you type, choose, save or say on a call), and from the people on your calls (what they say, and messages they leave for you).

4. Why we collect and use it

Only for what you ask RelayReply to do, and what that needs:

• to plan, place and caption your calls, say your announcement, show you question cards, write outcome summaries and answer your questions about past calls;
• to keep your voicemails and texts for you;
• to suggest a practice call that fits what you need RelayReply for, and to count everyone's picks together (never one person's) to learn what people use it for;
• to keep the Service secure and prevent abuse; and
• to keep the records of what was announced on each call, which we may need to answer legal claims (section 7).

We don't use consumer health data for advertising or to build a profile of you, and we don't sell it.

5. Who we share it with

We share consumer health data only as needed to provide the Service you asked for:

• Our service providers, who process it for us under contract and only for our purposes: our AI provider (which provides the AI voice, transcription and summaries), our phone provider (which carries the call), our hosting and database providers (which run and store the Service), and our email provider (only if you turn on voicemail emails). Our Privacy Policy, section 8, names them; the full list is available from privacy@relayreply.com.
• The other side of your call: what the AI says for you, including your announcement and the facts you approve on a card.
• When the law requires it, as our Privacy Policy, section 8, says.

We have no affiliates that receive it. We never sell consumer health data.

6. Your rights

Wherever you live, you can:

• Confirm and access: ask whether we collect or share your consumer health data, get a copy of it, and get the list of the providers we share it with and how to contact them.
• Delete: ask us to delete it. We delete it within 30 days of confirming it's you: from our live systems first, and from our database backups, which expire and are deleted within 7 days. We also tell the providers that hold a copy we can delete to delete it. Much of it you can delete yourself, at once, in the app: a chat and its calls, all your transcripts, an About me fact, a voicemail, or your whole account.
• Withdraw your consent: stop giving it at any time, for example by choosing the neutral announcement, Forgetting an About me fact, or turning off "Keep my transcripts". That stops new collection; ask us to delete what we already have, your sign-up picks included.
• Appeal: if we refuse a request, reply to our answer to appeal. We answer an appeal within 45 days. If we deny it, you can contact your state's Attorney General (in Washington, https://www.atg.wa.gov).

We won't treat you differently for using these rights.

7. Records we keep after deletion

If your announcement named a condition, its words are part of the record of what was announced on each of your calls. We keep those records for up to 5 years to answer legal claims, even after you delete your account. If you ask us to delete your consumer health data, we'll tell you whether the law lets us keep these records, and delete them if it doesn't.

8. How to make a request

Email privacy@relayreply.com from your account's email, or write to us at TooAvid Technologies LLC, 5500 Sunrise Highway, Unit 50 #1108, Massapequa, NY 11758. We confirm it's you through your signed-in account or your email before we act. Someone you authorize may ask for you; we'll ask them for proof and may ask you to confirm. We answer within 30 days.

9. Changes

We'll post any change here with a new date, and tell you in the app or by email before a material change takes effect. We won't use consumer health data in a new way without your consent.