Plans and billing

Last updated November 4, 2026

1. Plans

Prices exclude taxes, which we add where required. You pay through Stripe with a card, or with Apple Pay, Google Pay or Link where your device or browser offers them; one of them is required for any paid plan, including pay as you go. Yearly plans aren't offered during the beta.

2. How minutes are counted

• A call's minutes run from when the other side answers until the call ends, billed by the second. Each charge is rounded to the nearest cent.
• Ringing is free. Time on hold counts, the same as talking.
• Practice calls during sign-up are free.
• A call the AI answers for you counts from when it picks up, except free screening (Terms 8.7).
• If your free minutes run out during a call and you choose a plan on the call, the AI asks the other side to hold while you pay (up to 3 minutes). Once your plan starts, the call carries on, and its time past your free minutes, the hold included, uses your new plan's minutes like any other call time. If you close the payment sheet without paying, or the hold runs out, the AI says goodbye and the call ends, and the time past your free minutes isn't charged: there's no plan to charge it to.

3. Included minutes

Included minutes refresh on your billing day each period. Unused minutes don't roll over, except Starter minutes moved over on an upgrade, which last until the next refresh. A call uses your plan's minutes first, then any extra minutes (moved-over Starter minutes and bonus minutes, the ones that expire soonest first), then paid minutes.

4. Practice calls and bonus minutes

Practice calls are free for everyone: practice runs in the app with a pretend business, not calls to real numbers. There are no free minutes for real calls just for signing up.

Bonus minutes are free minutes for real calls that some people get. Each kind shows how many minutes it gives and until when:

• A gift link is a personal link we send to one person, and it works once. It expires 7, 14 or 30 days after we make it, as the link says. Its minutes usually need no plan, last from 30 days to 12 months as the link says, and are at most 300.
• A promo link is a public offer, for a limited time or a limited number of people, and the offer can change to a smaller one as people claim it. Its minutes come only once you start a paid plan, within the days the link gives (7 unless it says otherwise), and they last 12 months.
• A referral: a friend who signs up with your link gets 15 free minutes at once, which they can use once they choose a plan (pay as you go included). You get 15 free minutes 7 days after their first payment, if it isn't refunded or disputed by then. Your minutes wait while either account's calls are paused, while we review either account for misuse, or while your link is turned off, and come once that ends; if either account is suspended, they aren't given. Both last 12 months. One referral per account, ever, and only for an account that has never paid.
• Minutes from us, for example with an announcement in Messages or when we answer a report about a call. They last 12 months unless we say otherwise.

The rules for every kind:

• One gift or promo link reward per account, and per verified phone number, ever.
• If the payment that earned the minutes is refunded or disputed within 7 days, the minutes left are taken back (for a referral, the referrer's; a friend's minutes don't depend on a payment, but if the friend paid with a card the referrer uses, it's referring yourself, and what's left of the friend's minutes is taken back too).
• On a day when many people claim free minutes, yours may be added a little later.
• Bonus minutes are used after your plan's minutes; on pay as you go, before paid minutes. Without a plan, a call on bonus minutes ends when they run out, unless you choose a plan on the call.
• Bonus minutes have no cash value, can't be transferred or exchanged, and end if you delete your account. We may cancel bonus minutes gained by abuse (for example, referring yourself, or several accounts for one person).

5. Usage charges

Minutes past your plan, and pay-as-you-go minutes, are billed on your next invoice. We also charge your payment method early each time your unbilled usage reaches $20.

6. Spending warning and cap

In Settings > Plan and billing you can set a spending warning (we suggest $10), and an optional spending cap. We email you at the warning. At the cap the AI ends the call politely (Terms 7.8).

7. Changing plans

An upgrade (Starter to Plus) starts a new Plus month right away at the full price, with no credit for the rest of your Starter month; your unused Starter minutes move over until the next refresh. Before you confirm, the app shows what you'll pay today, including tax and any minutes used past Starter so far, and your new billing day. A downgrade (Plus to Starter, or to pay as you go) takes effect on your next billing day; until then you keep your current plan.

8. Reminders and price changes

• After you subscribe, we email you a confirmation of the price, how often you're charged and how to cancel.
• Once a year, for as long as your plan renews, we remind you what you pay and how to cancel.
• Before a new price applies to your plan, we email you 30 days ahead, with the new price, the date and how to cancel. If that email is delayed, it still reaches you at least 10 days ahead, or the change moves to a later renewal (Terms 7.4).

9. Failed payments

If a payment fails, Stripe retries for about a week and emails you. Real calls keep working for 7 days, then pause until a payment goes through. Your history, chats and practice calls stay available. If calls stay paused for 30 days, your RelayReply number is released (Terms 8.3).

10. Cancelling and refunds

Cancel any time in Settings > Plan and billing. Your plan, its minutes and your number last until the end of the period you paid for. We don't give partial refunds, except the cases in Terms 7.10: a goodwill refund for a mistaken charge (asked within 7 days, with under 10 minutes used since), a price change you didn't agree to, a paid feature we remove, a billing error, or where the law requires one.

Questions about a charge: support@relayreply.com. RelayReply is run by TooAvid Technologies LLC, 5500 Sunrise Highway, Unit 50 #1108, Massapequa, NY 11758.